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We are proud to offer international shipping services that currently operate in about 180 countries worldwide. Nothing means more to us than bringing our customers great value and service! We will continue to grow to meet your needs, delivering a service beyond expectation anywhere in the world.
Packages ship from different warehouses "depending on the item" our warehouses in China use ePacket or EMS depending on the weight and size of your product. Packages shipped from our US warehouses are shipped through USPS
Yes. We provide free shipping to about 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you to confirm.
We are not responsible for any custom or import Duties/Taxes levied by your country! By purchasing our products here, you consent that one or more packages (depending on your order and delivery location) may be shipped to you from outside your country which may (or may not) trigger custom fees when they arrive in your country.
Shipping time varies by location. These are our estimates for the FREE/Reduced rate shipping option:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships, it will contain your tracking information. If you haven’t received tracking info within 5 days of the shipping notification, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking update to show on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase order will sometimes be sent in separate packages, even if you have specified combined shipping, we are trying to comply with the combined shipping requests as much as we can!
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled - free of charge - until they are shipped. If your order has been paid and you need to make a change or cancel it, you must contact us within 12 hours of placing your order. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for shipped orders if:
We do not issue the refund if:
*You can submit your refund request within 15 days after the guaranteed period for delivery (45 days) has elapsed. You can do it by sending a message
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, it will show on your account within 14 days f processing.
Please do not send your purchase back to us until you have contacted us and received the confirmation & the return instructions.
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Галина Шаповаловa –
Good headphones, balanced sound.
Эдгар Шестаков –
Headphones came, Pts good for their money. In stores are for 2 K, here for 1 K. The difference is tangible. Has acquired such 3 pairs, everyone is happy
Raymond Matthews –
Оксана Шадринa –
Excellent headphones! Before these, I bought headphones G02 v5.0, which are more expensive than qcy Qc1 almost twice. So here; qcy Qc1 sound is undoubtedly better! The parcel was only 21 days to 58 regions!